PATIENT INFORMATION
Patients’ Rights & Responsibilities
At Alavi Hospitals, we are committed to providing safe, respectful, transparent and compassionate care to every patient.
Right to Access Care
Patients will be given impartial treatment regardless of their type of primary and associated illness, socio-economic status, age, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins, or political affiliations.
Right to Informed Consent
You have the right to provide informed consent before blood transfusion or transfusion of blood components, anesthesia, surgery and any other invasive/high-risk procedures and understand them to make informed decisions.
Right to Make Informed Decisions
You have the right to know the name of your treating doctor, care plan, progress and information about your healthcare needs.
Right to Respect & Dignity
Patients will receive considerate and respectful care at all times. Privacy will be maintained during examination, procedures and treatment.
Right to Information
You have the right to be educated and explained about your disease condition.
Right to Protection
You have the right to receive protection from physical abuse or neglect.
Right to Privacy & Confidentiality
You have the right to receive care with privacy and confidentiality.
Right to Pain Management
You have the right to have your pain effectively managed.
Right to Safe Care
You have the right to receive care in a safe manner.
Right to Medical Records
You have the right to access, review and obtain a copy of your medical records.
Right to Accept or Refuse Treatment
You have the right to accept or refuse the treatment after receiving appropriate information.
Right to a Second Opinion
You have the right to ask for a second medical opinion regarding your condition or treatment.
Right to Know Treatment Options
You have the right to know all your treatment options and participate in decisions about your care.
Right to Special Preferences
You have the right to request special preferences such as spiritual needs and cultural needs, respecting values and beliefs and receiving the same within applicable hospital policies.
To provide correct and complete information to your physician.
To participate in the decision-making process and understand diagnosis.
To be on time for appointments and inform the hospital staff if you cannot keep your appointment.
To follow advice given to you.
To take medicines which are prescribed to you and finish the course of treatment.
To communicate with the healthcare provider if your condition worsens or does not follow the expected course.
To observe the policies and procedures of the hospital.
To comply with the Visitors Policy to ensure comfort to all patients.
To be considerate of noise levels, privacy and safety. Weapons are prohibited on the premises.
To accept financial responsibility for the healthcare services and settle the bills promptly.
You should be aware of your rights and seek clarification if required from the hospital Patient Welfare Officer.